AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Podcasts spotify customer service number2/16/2023 ![]() ![]() Spotify trains its agents first on e-mail because the inquiries are more payment and account-related, with a 24-hour response time expectation, versus the more urgent requests (like a song not playing) that are seen in social media. Spotify's service agents are based in Cambridge, England, and can handle inquiries in English, Spanish, Portuguese and German. "We try to do things from within our product that accomplish that." "We try to look for ways to put that special smile on customers' faces," says Chug Abramowitz, Vice President of Global Customer Service and Social Media. The people behind the Twitter handle - where the bulk of their social customer service inquiries occur - sometimes get so creative that the answer to the query is actually spelled out in the playlist by reading the song titles in order (see example at the bottom of this post). The popular music streaming company prides itself on what it calls "Random Acts of Kindness" - surprising the customer by sharing a song or a playlist based on their individual music tastes. It's rare that a company can so seamlessly integrate its product into social media, but Spotify's approach is music to its customers' ears.
0 Comments
Read More
Leave a Reply. |